Leaders today need to build trust and rapport with their staff in order to keep them motivated and engaged. There’s one crucial ingredient that this requires – empathy. Building good relationships requires two-way communication where staff can give feedback, express their concerns and frustrations and feel ‘safe’ doing so. Too often than not, when communicating with staff, leaders are focussed on getting their point across, communicating what needs to be done, what should have been done or allocating tasks. Instead, leaders need to practice a bit more mindfulness starting with displaying more empathy by listening to what other people have to say about an issue. By increasing your empathy, you are increasing your desire to understand and care about others’ perspectives and see things from their point of view. ..