Last week I explored how to become a trusted advisor. In short, the answer was to establish and build on trust in your client relationships. Expanding on this topic, is the concept that your client is looking for two things from you – an outcome and a feeling. In fact, the outcome can be great every time, but it’s the feeling your client has about their interactions with you, that keeps them coming back for more. Being one who loves a good analogy, let me illustrate it for you with the following example;  ..

If you are in a client facing role, then striving to provide superior service, build stronger relationships and making yourself or your business invaluable to your clients is more than likely a top priority. Transitioning from a standard supplier or consultant to a trusted advisor is key to these goals.  ..

Do you sometimes dread delegating? Do you find yourself often just doing jobs yourself when you know you ought to delegate? If so, you are not alone. Delegating is a crucial part of management and leadership. We know we need to effectively delegate tasks to get stuff done. Yet, many managers find it difficult to delegate because of issues to do with their own mindset. There’s a range of possible reasons why we find it hard.  ..